Florida Rental By Owners - Homeowner FAQs

How will an interested renter contact me?

Renters will contact you directly by email through your Florida Rental By Owners vacation rental property listing. Once a traveler sends an inquiry you will receive it in your email In Box. At this point, you may follow the directions on the inquiry to answer the traveler on your own or within the Florida Rental By Owners website.

How do I add photos to my listing?

If you would like photos posted with your listing, simply log in, got to edit your listing, then click on Manage Photos. There you can select the photos from your computer you wish to upload and store with your listing. You can change the photos any time you wish, as often as you wish.

Note: All photos must be owned by you or you have written permission to use them. Any photos that are copyright material used without permission must be communicated to the Owner and the Owner is required to remove them. If the owner fails to remove the copyrighted material please send us a detailed message through our Contact Us page.

You may not upload any photos with company logos or text onto the Florida Rental By Owners website

What size do my photos need to be?

Potential guests want to see large, high-resolution photos. It helps them trust the property description and greatly improves the performance of the listing. The uploaded images should be at least 1132 pixels wide x 768 pixels high.

All photos should be a horizontal point of view. Vertical images are not viewable in full length.

I am having difficulty uploading my photos

If you are currently trying to upload your photos, this is where you select photos that reside on your computer to be transferred to our website. This part should NOT be filled in with a web address/URL link.

Once you are on the Photos tab for your listing, click on the Browse button for a dialog box and navigate until you find the image file you want to upload. Click on the file, then click Open. This will set the path to your image file in the text box. Next, click Upload Photo and wait while the file is uploaded from your computer to our web site. The screen will not change until the transfer is complete. If the file is large or your connection is slow, this step could take several minutes.

What if my photos are already somewhere else on the Internet?

If you have no photos on your local computer but have some on the Internet you will have to go fetch them first. You can download them to your local computer and then upload them to Florida Rental By Owners website. To download photos, use your browser to view the photos, and place the mouse pointer over the photo itself. Click the right mouse button. A menu will appear. Select "Save Picture As" from the menu. This will bring up a dialog box that will give you a choice of where to save the photo and under what name. The original name of the photo will appear. You should change it to something simple using only letters, numbers and dashes. This can be done by clicking in the area with the filename and changing it. Photos should be saved somewhere on your computer that you will remember, like on your desktop. Click the "Save" button to transfer the photo. Once downloaded to your local computer you can upload them to our site using the instructions above.

Important note about thumbnail photos: Often when viewing a web site that contains your photos, a smaller photo will be displayed and when you click it, a larger copy of the photo will be displayed. The smaller photo is called a thumbnail. When taking photos from the internet, make sure you do not save the thumbnail. Click the thumbnail and save the larger photo, as described above. If you submit the thumbnail to us, it will show up as small and/or blurry on your listing.

How do I modify my listing?

You have full access to your listing 24 hours a day. You can modify any portion of your listing at any time, including the pictures. To make changes simply click on the "Owner Login" link. Once logged in, click "Edit Listing" and then use the tabs on top to navigate to the appropriate section of your listing.

How do I change my email address, password and contact information?

Go to the "Owner Login" link. Once logged in, click on "My Profile" - you can make all changes from a single page. If necessary, each listing can have separate contact information by clicking on "Edit Listing".

How do I request a new city or location to be added?

As we grow our website you may encounter a situation where your vacation rental location is not appearing in the search bar. This means that currently, we do not have any listings in this area. Once you add your listing the location will "open up". If for some reason your city or location is not appearing while listing your property, just contact us. We will research your request and get back to you. Until a decision is made, we suggest you place your listing in the closest listed region.

What is the cost to list a vacation rental?

See pricing for annual subscriptions. There are no additional fees or commissions charged on any bookings generated from the website which saves property owners from hundreds to thousands of dollars in booking platform charges that are on large online travel agencies. We are owners who built Florida Rental By Owners specifically for vacation rental owners. We believe that owners have the right to receive their reservation booking money at the same time that they book their properties. 

Why am I getting plenty of visits/inquiries but no bookings?

1. Perhaps your rental rate is too high. Compare it with other owners in your area, bedroom size, amenities, location, design, etc... just as vacationers do. The main determinant? Price versus quality ratio.

2. Professional photos do make a difference! Travelers are dreaming about vacations and want to book properties that are bright and clean, with great amenities.

3. Think about uploading photos of the area because the traveler is investing not only in accommodations but the local experience as well.

4. Is your availability calendar up to date? Don't put off travelers who spend up to 8 hours searching for a property be leaving a calendar open. Having an accurate up to date calendar not only helps the traveler but helps us market your vacation home to travelers contacting us for help. We do not recommend listings where there are open calendars.

5. Have you correctly categorized your listing? Review your listing description and enter the correct property type, vacation type, and add a great title description. Putting some effort into your listing description and formatting it so it's easily read help travelers quickly skim through and pick out the most important items to them to help them make the right choice.

6. Do you have reviews listed on your property? Reviews are the Number #1 indicator to a traveler of your hosting style as well as what they can expect from a visit to your home. 

7. Do you have a host photo on your profile? A great, friendly profile photo helps gain traveler trust.

Do you process payments for reservations?

No. We do not have payment processing in place for reservations. We feel it is best to leave it up to the individual homeowner to determine the best way to accept payments for reservations. 

Options for accepting payments for reservations include checks, of course. For accepting payments online, some options include using any of the following:

  • PayPal: There is a 2.5% - 2.9% Credit Card Transaction Fee. We recommend having a Business Standard Account for greater flexibility. There is no monthly fee for a Business Standard Account. You can easily send invoices for payments and you can transfer money to your bank account free. With the Business Standard account, you can also get a credit card reader that works on tablets and smartphones.
  • Square: There is a 2.9% Credit Card Transaction Fee.
  • Stripe: There is a 2.9% plus 30 cents per successful card charge transaction fee. International cards are plus 2% conversion fee.

Of course, you are free to use whatever payment processing option you wish. If you need help with finding a great vacation rental booking platform we are happy to make recommendations to trusted businesses in the industry. We do not restrict your ability to choose whatever works best for you. This is one of the homeowner benefits of using Florida Rental By Owners (FlaRBO.com) listing site.

Can you list or modify my home for me?

The Owner dashboard is very user-friendly and simple to understand. Please use the "Owner Login" link to modify your listing. There is additional Support information within the dashboard both on the pages in question as well as in the Support Hub. If you require help with changes or photos, please see other questions in this FAQ. If you would like to review our full concierge services for listing description, listing site upload, personal websites, etc... visit the Concierge Services Page for Homeowners.

Can I include a second or third rental unit on my property listing?

Yes. Homeowners can list multiple properties on Florida Rental By Owners. Another benefit of using our website is that there are no additional fees or commissions charged on any bookings generated from Florida Rental By Owners.

I received a suspicious email or phone call, what do I do?

Usually, emails with poor grammar, spelling, odd use of capital letters and/or asking you to wire money or participate in an unusual bank transaction is a scam. The sender is usually attempting to obtain money, personal information or your email address. We recommend that you let us know you received this through our service and delete the message without responding. If you are receiving annoying phone calls from foreign listing websites simply insist on being removed from their "list" to avoid future calls. For further information about internet fraud and fake check scams, visit fraud.org.

How can I protect myself from potential fraud?

Be sure to provide a property rental contract/legal lease agreement, and insist on the exact payment with a credit card. One popular scam is the "Renter Overpayment Scam" where a renter will send you an inquiry that may seem legitimate and suggest he sends you more than your rental fees and ask you wire back the difference. The check that he will send is fake (the bank takes several weeks to catch it) and by then you have sent the difference back and will be unable to recover it. We suggest you insist on the exact payment or if you do accept an overpayment wait at least 30 days before returning any funds. See fraud.org for more information.

What should I know about vacation rental sales tax?

Start by contacting the Florida state, county and local government about requirements specific to your location. Ask about registering your property. Which governmental entities require registration for your area? Ask how much sales/resort tax you should collect and how often these payments are due to the authorities. Generally, these taxes range from 5% to 15% tax on the total rent charges. It is the owner's responsibility to collect and remit all required taxes.