We do not rent to anyone 25 or older unless accompanied by a parent or legal guardian. Every guest must complete our guest portal which requires a selfie and driver's license photo to be uploaded.Smoking and vaping are not allowed inside the condo.No RVs or Trailers are allowed onsite. No parties or weddings are allowed at any of our condos/homes.Only 2 parking spaces are included with your stay. Quiet hours are from 10 PM until 8 AM.
Please Read this Important Information within 48 hours of making your reservation. Then sign and date below that you have read and agree to our Rental Policies & Procedures and the Complex Policies and Procedures (if applicable). If not signed within 48 hours, your reservation will be cancelled.
The “guest” or “you” refers to the undersigned person(s) or company and anyone staying in the rental unit with the undersigned. Holiday Isle Properties is the rental agent for the owner of the rental unit and may be referred to as “rental agent” or “we” in this document. These Rental Policies and Procedures are an integral part of, and are incorporated into, the rental agreement between the undersigned and Holiday Isle Properties and is legally enforceable by Holiday Isle Properties.
MAXIMUM OCCUPANCY
The occupancy rule allows for a maximum of 2 individuals per bedroom. The maximum number of guests varies by each property but should follow the previously stated rule unless otherwise noted. If maximum occupancy is exceeded, you will be asked to vacate the property and forfeit all rental payments. If maximum occupancy is exceeded and you are moved to an accommodating property this is done as an additional cost to the guest and forfeit any paid rent. This is a strict policy that will be adhered to all times.
If you are at maximum occupancy, you will not be allowed to have visitors on property. If you do not meet the maximum amount allowed in the unit you may call 2 visitors or until the unit reaches the maximum occupancy, we list. You may not have more than visitors that what the unit sleeps or 2 visitors. No visitors are allowed during Spring Break weeks or July 4th week.
OCCUPANCY RULES
All guests occupying a unit or home managed by Holiday Isle Properties must be listed at check-in. Legal name and ages will be required on all guests saying in the unit or home during your stay dates. ID of the reservation holder is required at check-in. If you have less guests staying that lines listed below, please put N/A on the empty lines or it will not allow you to finish the document.
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MINIMUM STAYS
We require a 3 night minimum stay at most of our complexes. There are some holidays and condos that will require a longer stay or even a weekly minimum.
ADVANCE RESERVATIONS
Reservations are accepted up to one year in advance. Reservation dates will be confirmed. However, Holiday Isle Properties cannot guarantee rates or unit assignment that far in advance. Once rates are set the following year, a new confirmation will be e-mailed to you. Advance reservations for 5 nights or longer only will be accepted prior to January 1 of any calendar year. Reservations for stays of less than 5 nights will not be taken until January 1 of the calendar year.
UNIT ASSIGNMENTS
Unit assignments cannot be guaranteed - there are circumstances that occur that make the guarantee of a specific unit impossible. In the event we cannot accommodate you with a unit that is similar to your original booking, we will issue a full refund. Holiday Isle Properties will not be responsible for any additional costs to move or upgrade a guest. Holiday Isle Properties at all times will act in good faith and use its best efforts to substitute with accommodations or services of a type as comparable as possible to those contracted.
UNDER 25/SPRING BREAK POLICY
Our customary policy is no reservations will be made to students or singles under the age of twenty-five. Parents must accompany their children under the age of twenty-five at all times. This policy includes reservations made by parents who do not check-in, and/or who leave overnight during the length of the stay. NO EXCEPTIONS! We will rent to no single groups under the age of 25 unless accompanied by 2 parents or legal guardians for every 4 guests under 25 years of age and a $1000 damage deposit. We reserve the right to check ID’s and refuse admittance to our rental units. All parents or legal guardians must be staying in the rental unit during the entire rental period. Our rental properties are monitored for violations of this policy. In the event of a violation of this policy, violators will be evicted, all rental monies will be forfeited, and additional charges may apply. In accordance with Florida State Statute 509.141, if reservations are made under false pretenses in violation of the foregoing policy, those reservations shall be null and void, check-in will not be allowed, and any funds deposited shall be subject to forfeiture.
LOCK-OUTS
In the event you are locked out after business hours, call our office number at 850-837-0010.
PARKING
All units allow 2 vehicles per property. Parking passes must be displayed at all times. If you park in an owner's spot, you will be ticketed and your account charged. Please be mindful of owner/guest parking areas.
HOMEOWNER ASSOCIATION RULES VARY BY COMPLEX
Each association will generally provide a copy of its policies and procedures. Please refer to each for any additional questions or concerns. Please read the rules specific to your complex. Any violation of complex rules may result in eviction.
CHECK-IN
Your check-in location depends on the complex you are booked at for your vacation. You will receive specific check-in instructions about 2 weeks prior to arrival. If you are arriving after 5 pm, please call our office in advance for your door code. Check-In is 5 pm. You will not receive your after-hours door code unless the room is ready for check-in. On Saturdays we may experience slight unavoidable delays, we ask for your patience in this regard. On Saturdays, guests will not be allowed to go to the property prior to 5 pm. We do not guarantee a 5 pm check-in. No refund will be given for check-in’s that occur later than 5 pm. We do not allow or guarantee early check-in either. Early check-ins may require an additional fee. Your driver’s license or state ID must be presented at time of check-in.
UPON ARRIVAL
Take a look around the condo/home. If there are concerns or issues with your rental property, please immediately contact our office (leave a message if there is no answer). No refunds or considerations are given unless were notified of problems during your stay.
CHECK-OUT
Check out is 10 am. No late check-outs allowed. If you have not checked out by 10:00 a.m., a late fee will be charged. Early departures will not be given a refund. Upon checking-out trash must be taken out and the dishwasher started. Please remove all food from the refrigerator & freezer. Please dispose of bagged trash in the trash chutes. Cardboard boxes/pizza boxes are not allowed down the chute. There are dumpsters located by the tennis courts.
PAYMENT POLICIES
A minimum rent payment of 30% is due within 1 day of the initial reservation. If the advance rent is not received within 1 day of booking, your reservation will be cancelled. Reservations made 14 days or less prior to arrival will require a major credit card upon booking and payment in full will be required. No refunds will be given for early departures. If you booked online your 30% down payment will be charged immediately to your credit card.
Balance Due - the final payments must be made 14 days prior to arrival; this will automatically be charged to your credit card. Should cancellation occur anytime after final payment is made there will be no refund. If mailing a check for final payment the check must be received 30 days prior to your arrival. If a check is not received by then a credit card will be required for payment and the check will be returned. Credit card used for payments must be presented at check-in with that person’s ID for verification purposes.
CANCELLATION POLICY
We do offer a full refund within 48 hours of booking, if you cancel we will issue a 100% refund.
If you cancel within 90 days of arrival you will forfeit your 30% payment. If you cancel within 2 weeks of arrival you forfeit all payments made unless the condo/home is rebooked for the same price and dates.
We offer travel insurance via Red Sky Travel Insurance. This policy allows for a certain percent of your payments to be refunded if you cancel for a valid reason covered under the Red Sky Policy. For more information please reach out to Red Sky, 1-866-889-7409. We cannot add travel insurance to third party booking reservations, such as Airbnb.
Changing reservation dates will be treated as a cancellation, and no refund will be given unless the unit is rebooked for your dates. The processing fee is not refundable in the event of a cancellation after 48 hours of booking.
HURRICANES/TROPICAL STORMS
No refunds will be made due to hurricanes or tropical storms, even in the event of mandatory evacuations. Refunds for hurricane evacuations are only given through Red Sky Insurance. Changing reservation dates will be treated as a cancellation, and no refund will be given unless the unit is rebooked for your dates.
TRAVEL PROTECTION INSURANCE
We offer travel insurance via Red Sky Travel Insurance. This policy allows for a certain percent of your payments to be refunded if you cancel for a valid reason covered under the Red Sky Policy. For more information please reach out to Red Sky, 1-866-889-7409.
STRONG WIND DRAFTS
Guests are advised to close all balcony doors before opening the front door to avoid potential serious injury. Strong winds or drafts may cause the front door to shut unexpectedly and forcefully. Do not leave the front door open while using any other balcony doors. You accept and assume all liability for injury or death and any property damage caused by strong winds and drafts occurring in the rental property.
MAINTENANCE
Maintenance calls attributable to the guests will be charged to the guests. Owner or agent designated by owner may enter premises to make repairs. Units are in “as is” condition. TV’s, appliances, air conditioning equipment or any items of an electrical or mechanical nature are not guaranteed. Repairs will be made as soon as possible. However, failures will not result in refunds or adjustments.
RENTAL UNITS/FURNISHINGS
All vacation rental properties are privately owned and are furnished and equipped by their owners. Holiday Isle Properties cannot make any changes to the furnishings or equipment provided by the owner. If you require special appliances or equipment, such as hair dryers, please bring them with you. If you have any questions about what is standard in our rental properties please contact a reservation agent. Decor, style, and color will vary & furnishings are subject to change without notice and are in “as is” condition. Under no circumstances are furniture, bedding, mattress pads, utensils or any other property supplied with the rental property to be taken out or transferred from one property to another. If items are removed from a unit, you will be charged the cost to replace the item. Moving of furniture is prohibited. You will be charged to place furniture back into its correct place and any repairs of any damage caused by moving items. Refunds will not be issued for a change that has occurred in the unit. We do not warranty bed sizes or furnishings of any condominium.
ENTRY & INSPECTION
Holiday Isle Properties reserves the right to enter the unit at reasonable times for the purposes of unit maintenance, inspecting the unit or showing the unit to prospective purchasers, renters or other authorized persons or maintenance issues. If Holiday Isle Properties has a reasonable belief that there is imminent danger to any person or property, or unit rules and regulations are being violated, Holiday Isle Properties may enter the unit without notice. Holiday Isle Properties has no control over onsite maintenance entering the unit. Holiday Isle Properties will make an effort to contact you prior to entry but guests are not required to be present when the unit is accessed.
INTERNET ISSUES
We will not issue refunds for internet issues. Holiday Isle Properties will do its best to get the internet working in the event of an issue but many of the homeowner associations take care of the internet and we have no means to control the connectivity of the internet in the actual unit. We can generally provide service calls between 9 am - 5 pm Monday - Friday. We do not consider this an after-hours emergency. If you do access any internet content during your stay, you do so at your own risk and are responsible for ensuring that any accessed material does not violate any law. Users/guests may not use the internet access contained in or around Holiday Isle Properties' Rentals for malicious or unethical activity; including assessment of other people over the internet or that violate federal, provincial, or copyright laws. This act in conjunction with the Digital Millennium Copyright Act. Any and all misuse that is reported will be dealt with swiftly.
HOUSEKEEPING
Your vacation rental will be cleaned prior to your arrival and again after your departure. You should find your unit cleaned upon arrival. If you find that your unit is not cleaned properly please call us and we will have the maid service come and take care of the problem. No discount or refund will be given for unsatisfactory cleaning. You will be responsible for the cleaning of your unit during your stay and for leaving the unit in good condition at checkout. Cleaning Fees will be charged to your account if excessive cleaning is required after your departure. We respectfully request that you remember that you are staying in someone else’s home. Please give it the care and respect that you would give your own home. Linens are furnished.
PEST ISSUES
All of our units are under a bed bug program to prevent bed bugs in a unit as well as quarterly pest control. We make every effort to mitigate pests in the units. Unfortunately, we have no control over outside pests. Pest control depends on each HOA and we are not responsible or discount for any pests you make encounter outside of the home/condo.
LOST & FOUND
If nonfood items are left behind after your stay and found the items will be held for 10 business days. Any food products will be disposed of immediately by housekeeping. After 10 business days the items will be disposed of and no longer held at our office. If you wish to have this item sent back to you it is shipped via UPS and your credit card charged directly by UPS for the cost of the box and shipping and we charge a $10 service fee for this service. Holiday Isle Properties will make a reasonable effort to find anything left behind but takes no responsibility for left behind items by the guest.
If a firearm is left behind, Okaloosa County Sheriff department will be contacted and asked to retrieve the firearm. The guest will have to speak to the Okaloosa County Sheriff Department to retrieve the firearm.
BEACH TOWELS & LINENS
Please bring your own beach towels and beach blankets, as linens are not to be removed from the unit. You will need to provide your own paper items and cleaning supplies. An initial set up of trash can liners, toilet paper and facial soap is provided. We not provide any food items including salt and pepper or provide paper towels. Extra items needed are the responsibility of the guest. If linens are found to be ruined, you will be charged for the loss of linens. Please keep in mind that make-up, suntan oil and dyed linens are considered ruined.
BEACH SERVICE
Beach service is a seasonable amenity that you can purchase for an additional fee at the beach. Tents are not allowed on the beach. All chairs and toys brought to the beach must be removed the same day. Onsite beach service companies are independent businesses contracted out through the onsite office. Holiday Isle Properties will not be responsible for beach service, and refunds will not be given for any beach service related issue. Please contact a rental agent to see if your property offers beach service for an additional fee or for the time frame you are staying. Please do not remove or move beach chairs that are set out by the beach service companies. You cannot place your beach chairs in front of the beach service chairs. Umbrellas cannot exceed 8 feet in diameter. If you cannot abide by the beach rules, you will be asked to leave the private beach.
POOL POLICIES
Diving or jumping into the pool or Jacuzzi may result in head, neck, or spinal injuries. As the renter, you accept the risk of the pool and specifically agree that no minor will swim in the pool unaccompanied by an adult. The complex may offer pool heat seasonally between October and Early May, however, pools cannot be heated if the temperature is below fifty two (52) degrees or above eighty (80) degrees. The pool temperature will be set between eighty (80) and eighty five (85) degrees. Tampering with pool equipment may result in injury and/or a fine. All pool equipment must be operated by a licensed professional. Community or condominium pools and/or Jacuzzi’s are not controlled or maintained by Holiday Isle Properties therefore we cannot be held responsible for inconveniences resulting from the pool.
CONSTRUCTION
Holiday Isle Properties is not always an on site company and therefore cannot predict construction plans or be held responsible for any inconvenience. No refunds can be given in the event of nearby construction.
HOLD HARMLESS AGREEMENT
Renter shall fully defend, indemnify and hold harmless Holiday Isle Properties from any and all claims, demands, lawsuits, causes of action, loss, liability, injury and/or damage of any kind whatsoever including without limitation all claims for property damage, monetary loss, personal injury, equitable relief, and/or wrongful death, whether brought by an individual or other entity or imposed by a court of law or by administrative action of any federal, state or local governmental body or agency that arises out of any acts negligence omission or willful misconduct in any way on the part of Renter in the course of their stay.
DISCLAIMER COVID-19 (CORONAVIRUS) / ASSUMPTION OF RISK
Notwithstanding that Holiday Isle Properties strives to go above and beyond to clean and disinfect all managed vacation rental properties for every incoming guest during the current Coronavirus pandemic/outbreak, we cannot and do not guarantee any property to be completely sterile. Your occupancy/stay in vacation rental property during the Covid-19 Pandemic is at your own risk and you are assuming ALL risk of injury/harm by electing to stay/occupy the vacation rental property managed by Holiday Isle Properties during the Covid-19 Pandemic. Holiday Isle Properties hereby disclaims any/all express or implied warranties of every nature and kind, including but not limited to: any implied warranty of merchantability; any implied warranty of fitness for a particular purpose; and any representation/warranty that the property is a sterile environment free of the Covid-19 virus. We do not offer refunds or rain checks if you are diagnosed with COVID and cannot come on your trip. It will be treated as a cancellation.
Governing Law, Venue and Jurisdiction
You agree and acknowledge this Agreement is made and entered in Okaloosa County, Florida and shall be governed by and construed under the laws of the State of Florida without regard to any conflict of law provisions. Venue and both subject matter jurisdiction and personal jurisdiction of all parties will lie exclusively in the Circuit Court in and for Okaloosa County, Florida.
OWNER’S CLOSET & GARAGE
Most properties have interior locked closets that are off limits to guests. Garages are also considered “owner’s storage” and are off limits to the guests, as well. If any items are taken from the locked closet or damage is done to the closet, the guest will be charged. Nor will we discount if the images in the photos do not match the current unit. Photos of units are frequently taken but an owner may remove or replace items without notice to us. Discounts will not be given for photos not representing the current No refunds or rate adjustment will be given due to owners’ choice of furnishings, fixtures, or equipment not matching current photos. Furniture and items in the unit are not to be arranged or removed from the property. Additional charges may be incurred as a result of rearrangement or removal of furniture or items.
ACKNOWLEDGEMENT:
I/we, the undersigned, hereby apply for the above listed accommodation and warrant that I/we have read, understand and agree to the terms and conditions of this application, and I/we agree to abide by homeowners/agents/association restrictions on use of said property. I/we further understand and represent that I/we are executing this application on behalf of all parties named on the guest list.
THE CREDIT CARD SUPPLIED AT THE TIME OF RESERVATION WILL BE HELD FOR BACKUP SECURITY PURPOSES ONLY
Per this Agreement, it is hereby agreed that unpaid rent, excessive cleaning, damage, lost keys or lock-outs may be charged to this card if necessary.
I agree that this is a legally binding document and I have read all terms and conditions in this document.
